At Hasp Up, your satisfaction is important to us. Please read our refund policy below carefully before placing an order.

 Return & Exchange Policy:

We accept returns and exchanges within 7 days of receiving your order, only if:

  • The item is unused, unwashed, and in its original condition with tags.

  • You contact us within 7 days of delivery.

Unfortunately, we do not accept returns on:

  • Sale or discounted items

  • Items with visible signs of wear or damage

  • Accessories or hygiene-sensitive items

 Exchange:

We offer size exchanges (if available) for eligible products. Shipping cost for exchange is to be borne by the customer.

 Refunds:

Refunds will be issued as:

  • Store credit or

  • Original payment method, based on the situation.

Once we receive and inspect your return, we will notify you of approval or rejection.

 No Refunds Will Be Issued If:

  • The item is returned without contacting us first

  • It is past the 7-day return window

  • The item is used, damaged, or without original tags/packaging

 How to Request a Return:

To initiate a return or exchange, please send us info@haspup.com or WhatsApp +92 3140945554