At Hasp Up, your satisfaction is important to us. Please read our refund policy below carefully before placing an order.
Return & Exchange Policy:
We accept returns and exchanges within 7 days of receiving your order, only if:
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The item is unused, unwashed, and in its original condition with tags.
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You contact us within 7 days of delivery.
Unfortunately, we do not accept returns on:
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Sale or discounted items
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Items with visible signs of wear or damage
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Accessories or hygiene-sensitive items
Exchange:
We offer size exchanges (if available) for eligible products. Shipping cost for exchange is to be borne by the customer.
Refunds:
Refunds will be issued as:
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Store credit or
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Original payment method, based on the situation.
Once we receive and inspect your return, we will notify you of approval or rejection.
No Refunds Will Be Issued If:
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The item is returned without contacting us first
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It is past the 7-day return window
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The item is used, damaged, or without original tags/packaging
How to Request a Return:
To initiate a return or exchange, please send us info@haspup.com or WhatsApp +92 3140945554